Our Services

Effective Date: Nov 17, 2017

At Canal Technologies, we prioritize your privacy and are dedicated to safeguarding your personal information with industry-leading IT security practices. As an IT services provider, we understand the importance of trust and transparency. This Privacy Policy outlines how we collect, use, protect, and share your information when you engage with our services, including through our website, service request forms, or unique QR codes. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide our IT services, including:

  • Personal Information: When you submit a service request form, we collect your name, phone number, email address, and details about the IT services you require (e.g., cybersecurity, network setup, or technical support).
  • Usage Data: We may collect anonymized data about your interactions with our website or QR codes, such as IP addresses, browser types, and navigation patterns, using secure analytics tools and cookies.
  • Voluntary Information: Any additional details you provide, such as inquiries or feedback, via email, phone, or other communication channels.

We adhere to the principle of data minimization, collecting only what is essential to deliver our services effectively.

2. How We Use Your Information

Your information is used solely for legitimate business purposes, including:

  • Processing and fulfilling your IT service requests.
  • Sending secure, personalized communications, such as confirmation emails or updates about your requested services.
  • Enhancing our services and website functionality through aggregated, anonymized data analysis.
  • Contacting you about relevant IT solutions, security tips, or promotions (you may opt out of marketing communications at any time).
  • Meeting legal or regulatory obligations and protecting our business and clients from security threats.

We do not use your information for automated decision-making or profiling that could impact your rights.

3. How We Protect Your Information

As an IT security-focused business, we implement best-in-class measures to protect your data, including:

  • Encryption: All data transmitted through our forms, website, and email communications is encrypted using TLS/SSL protocols.
  • Access Controls: Strict access controls ensure only authorized personnel can view or process your information, with multi-factor authentication enforced.
  • Secure Storage: Your data is stored on servers with advanced firewalls, intrusion detection systems, and regular security audits.
  • Anonymization: Where possible, we anonymize usage data to prevent identification.
  • Regular Assessments: We conduct periodic vulnerability assessments and penetration testing to maintain a robust security posture.

Despite these measures, no system is infallible. In the unlikely event of a data breach, we will notify affected individuals promptly and take immediate steps to mitigate harm, in accordance with applicable laws.

4. QR Code Usage

Our unique QR codes provide secure, convenient access to our services, forms, or informational content. Scanning a QR code may direct you to our encrypted website or forms, where this Privacy Policy applies. We do not collect identifiable information through QR code scans unless you voluntarily provide it via linked forms. QR code interactions are logged anonymously to improve our services.

5. Data Sharing and Third Parties

Your privacy is paramount, and we do not sell, rent, or share your personal information for marketing purposes. We may share your information only in the following cases:

  • Trusted Service Providers: We use reputable third-party platforms (e.g., secure form or email providers) to process form submissions or communications. These providers are contractually obligated to maintain confidentiality and comply with strict security standards.
  • Legal Obligations: We may disclose information to comply with applicable laws, such as responding to lawful requests from authorities, or to protect our legal rights.
  • Business Protection: We may share information to prevent fraud, cyberattacks, or harm to our clients, business, or the public.

All third-party providers are vetted for compliance with privacy regulations, such as GDPR and CCPA, where applicable.

6. Your Privacy Rights

We empower you to control your personal information. You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correct: Update or correct inaccuracies in your information.
  • Delete: Request deletion of your data, subject to legal retention requirements.
  • Opt-Out: Unsubscribe from marketing communications via the “unsubscribe” link in emails or by contacting us.
  • Restrict Processing: Request limitations on how we use your data, where permitted by law.
  • Data Portability: Request your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond promptly, typically within 30 days, in accordance with applicable regulations.

7. Cookies and Tracking

We use cookies and similar technologies to enhance website functionality and security. These may include:

  • Essential Cookies: Necessary for website operation and form submissions.
  • Analytics Cookies: Collect anonymized data to improve our services.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality but will not impact your ability to submit forms or request services.

Our website, forms, or QR codes may link to third-party platforms (e.g., secure form providers). We are not responsible for their privacy practices and recommend reviewing their policies. We ensure all linked platforms meet high security and privacy standards.

9. Children’s Privacy

Our services are designed for adult clients and businesses. We do not knowingly collect personal information from individuals under 16. If we discover such information has been collected, we will delete it immediately.

10. International Data Transfers

If you are located outside the United states, your information may be processed on servers in the US. We ensure all data transfers comply with applicable privacy laws, using safeguards like Standard Contractual Clauses for international transfers.

11. Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. For example, service request data is typically retained for [X years, e.g., 2 years] after your last interaction, unless otherwise required by law. Anonymized data may be retained longer for analytical purposes.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. Significant updates will be communicated via our website or direct notification, with the revised effective date clearly indicated.

13. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer at:

Canal Technologies
[email protected]
(617) 603 1489

We are committed to addressing your concerns promptly and transparently.